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  • TRACK ORDER

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
  • NEED HELP?

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review

Search History

    • Track Order
    • CONTACT US

      Where is my order?

      1. Allow 5-30 mins for payment processing. Check back to track your order.

      2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

      3. We’ll email you when it’s on its way—check inbox/spam!

      Other Questions?

      Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

      Want to cancel, modify, or return your order?

      • 1. Tap here to find your order first.
      • 2. Based on your order status, you can:
      • - View Design Details & History
      • - Upgrade Express Shipping (if order is eligible)
      • - Change Products
      • - Cancel or Refund (unshipped)
      • - Return & Exchange (delivered)
      • - Confirm Received to Review
    FREE U.S. SHIPPING over $59.00

    Shipping Policy

    Shipping Policy

    How long does it take to receive my product?

    Typically, it takes about 3-5 business days for spotify glass to be produced and sent out. Once shipped, Standard Shipping will deliver time 8-15 business days.

    Please note that during the holidays our production time may vary.

    Can I change the destination country of my order?

    After your order has been sent out, you may not change your shipping address. 

    How much is shipping?

    Please note that the express shipping method to the US is currently unavailable.

    Rate name Condition Price
    Standard Shipping (Delivery Time 7-10 business days) $0~$59 $9.99 
    Standard Shipping (Delivery Time 7-10 business days) $59 and up Free
    Recommend! Priority Shipping(Delivery Time 5-7 Business Days)  - $15.95 
    Express Shipping -2-4 business days 0-1000g $35.95 
    Express Shipping -2-4 business days 1000g-2000g $45.95 
    Express Shipping -2-4 business days 2000g-3000g $55.95 
    Express Shipping -2-4 business days 3000g and up $65.95 

    How will I know my order has shipped?

    You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

    Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

    NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

    The following countries are temporarily unable to deliver:

    Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen

    Please note: 

    If you have any questions, please feel free to contact us via email: cs@myspotifyglass.com

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